Support
Get help from the Vertex team — we're here for you.
Whether you're running into an issue, have a question about a feature, or need help getting set up — our team is ready to help.
Currently in Beta — All plans are free during beta. Our support team is actively available and eager to help early adopters get the most out of Vertex.
Contact Us
| Channel | Details | Availability |
|---|---|---|
| +91 88488 70068 | Mon–Sat, 9 AM – 7 PM | |
| support@vertex.legal | 24/7 (response within 24h) | |
| Phone | +91 95390 22225 | Mon–Fri, 10 AM – 6 PM |
How to Reach Us
Describe your issue
Before reaching out, note down:
- What you were trying to do
- What happened instead
- Any error messages you saw
- Screenshots, if possible
Pick a channel
- Urgent or blocking issues — call us or message on WhatsApp for the fastest response.
- Non-urgent questions — email works best. We'll get back to you within 24 hours.
Get a resolution
Our team will work with you until the issue is resolved. For complex cases, we may schedule a screen-sharing session to debug together.
What We Can Help With
- Account & billing — plan changes, organization setup, team member management
- Feature walkthroughs — guidance on cases, e-Court, calendar, file management, and more
- Technical issues — bugs, errors, unexpected behavior in the app
- Data & migration — importing existing case data into Vertex
- Integrations — setting up WhatsApp notifications and court portal linking
- Feature requests — we actively shape the product based on user feedback
Priority Support
Users on Standard, Pro, and Team plans receive priority support with faster response times and dedicated assistance.
| Plan | Response Time | Dedicated Support |
|---|---|---|
| Free | Within 24 hours | — |
| Standard / Pro | Within 12 hours | — |
| Team Starter / Pro | Within 6 hours | Yes |
| Enterprise | Within 2 hours | Yes (named rep) |
During beta, all users receive priority-level support regardless of plan.
Other Resources
- FAQ — answers to the most common questions
- Getting Started — set up your account and organization
- Features — learn what Vertex can do
General Inquiries
For partnerships, press, or other non-support questions:
- General — info@vertex.legal
- Privacy — privacy@vertex.legal
- Website — vertex.legal